Privacy Policy

SolidCorn ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information about you when you access or use the SolidCorn platform and related services (collectively, the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please discontinue use of the Service immediately.

This policy applies to all users, including registered account holders, team members, and visitors to our website at solidcorn.com.

We collect three categories of data when you use SolidCorn:

a. Account & Registration Information

Information you provide when creating or managing your account:

• Full name and display name
• Business email address
• Phone number (optional)
• Company name, industry, and plan details
• Profile photo and business logo (optional)

b. User-Controlled Business Data

Data that you and your team create, import, or manage within the platform. This is your data — we process it only on your instruction:

• Lead, customer, and contact records
• Sales pipeline stages and transaction data
• Product and asset catalog entries
• Custom field schemas and configuration settings
• Review and feedback data collected via your profile
• Business hours, location, and social media links

c. Technical & Usage Data

Data automatically collected when you use the Service:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, features used, and session duration
• Error logs and performance metrics
• Referral source and UTM parameters

We use the data we collect for the following purposes:

Service delivery

• Providing, maintaining, and improving the platform
• Processing payments and managing your subscription
• Sending transactional emails (OTP, invoices, alerts)
• Enabling AI-powered features such as social media sharing

Support & communication

• Responding to support requests and enquiries
• Sending product updates, feature announcements, and newsletters (opt-out available)
• Conducting user research and satisfaction surveys

Security & compliance

• Detecting and preventing fraud, abuse, and security threats
• Enforcing our Terms & Conditions and Acceptable Use Policy
• Complying with applicable legal obligations

We do not use your business data for training AI models, advertising profiling, or any purpose beyond delivering the Service to you.

You retain full ownership of all business data, customer records, and content you create or import into SolidCorn.

• SolidCorn acts as a data processor — not a data owner or controller of your business data
• We do not access your business data except to provide technical support when explicitly authorised by you
• You may export your data at any time from your account dashboard
• Upon account deletion, your data is handled in accordance with our retention policy (see Section 8)

We do not sell, rent, or trade your personal or business data to any third party. Ever.

We may share limited data with trusted third parties only when necessary:

Payment processors

• Razorpay — for processing subscription payments (subject to Razorpay's Privacy Policy)

Cloud infrastructure providers

• AWS, DigitalOcean, or equivalent providers for hosting and data storage
• These providers are contractually bound to keep your data secure and confidential

Analytics & monitoring

• Aggregated, anonymised usage analytics to improve the platform
• Error monitoring tools to diagnose and fix technical issues

Legal disclosure

• To comply with a court order, subpoena, or valid legal process
• To protect the rights, property, or safety of SolidCorn, its users, or the public
• We will notify you of legal data requests where legally permitted to do so

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss, or disclosure:

• TLS encryption for all data in transit between your browser and our servers
• Encryption at rest for sensitive data fields where applicable
• Role-based access control (RBAC) to limit internal access to data
• Multi-tenant data isolation to prevent cross-account data leakage
• Regular security audits, vulnerability scanning, and penetration testing
• Audit logs for sensitive operations within the platform
• Automatic session expiry and secure token management

While we implement rigorous security practices, no system is 100% impenetrable. We encourage you to use strong, unique passwords and enable any available two-factor authentication. SolidCorn is not liable for breaches caused by compromised credentials on your end.

In the event of a data breach that affects your account, we will notify you in accordance with applicable law as promptly as possible.

SolidCorn uses cookies and similar technologies on our website and platform. Cookies are small text files stored on your device that help us deliver a better experience.

Types of cookies we use

• Essential cookies — required for login sessions, authentication, and security. Cannot be disabled.
• Functional cookies — remember your preferences, language settings, and UI choices
• Analytics cookies — collect anonymised usage data to help us understand how the platform is used
• Performance cookies — monitor page load times and technical performance

Your cookie choices

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may affect your ability to use the platform. For full details, see our Cookie Policy.

We retain your data for as long as your account is active or as necessary to provide the Service.

Active accounts

• Account information is retained for the duration of your subscription
• Business data (leads, products, contacts) is retained as long as your account exists
• Technical and usage logs may be retained for up to 12 months for security and debugging

After account deletion

• Your data is retained for up to 30 days to allow for reactivation or data export
• After 30 days, data is permanently and irreversibly deleted from our systems
• Certain financial records (e.g., invoices, payment history) may be retained for up to 7 years as required by Indian tax law

Depending on your location, you may have the following rights with respect to your personal data. We honour these rights for all users regardless of jurisdiction:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — update or correct inaccurate personal data
• Right to erasure — request deletion of your personal data (subject to legal retention obligations)
• Right to portability — export your business data in a machine-readable format
• Right to restrict processing — ask us to limit how we use your data
• Right to withdraw consent — opt out of non-essential communications at any time
• Right to lodge a complaint — with a data protection authority in your jurisdiction

To exercise any of these rights, contact us at support@solidcorn.com. We will respond within 30 days of receiving your request.

The Service may integrate with or link to third-party services, tools, and platforms. These include:

• Payment gateways (e.g., Razorpay) — for subscription billing
• Cloud providers (e.g., AWS, DigitalOcean) — for infrastructure
• Live chat tools (e.g., Tawk.to) — for customer support
• Analytics and error monitoring tools — for platform performance

Each third-party service operates under its own privacy policy and terms of service. SolidCorn is not responsible for the privacy practices of these external services. We encourage you to review their policies before use.

SolidCorn is operated from India. If you access the Service from outside India, please be aware that your data will be transferred to, stored, and processed in India, which may have different data protection laws than your country.

• By using the Service, you consent to this international transfer and processing of your data
• We implement appropriate safeguards for cross-border data transfers
• Users in the European Economic Area (EEA) have additional rights under GDPR — contact us to exercise them

The Service is not directed at, nor intended for use by, individuals under the age of 18 years.

We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information without parental consent, please contact us immediately at support@solidcorn.com and we will take steps to delete the information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features.

• The Effective Date at the top of this page will be updated with each revision
• For material changes that significantly affect your rights, we will notify you via email or an in-app notification
• We will provide at least 14 days' notice before material changes take effect
• Continued use of the Service after changes are posted constitutes your acceptance of the revised policy

If you do not agree with any updates to this policy, you should discontinue use of the Service and may request account deletion.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

We aim to respond to all privacy-related requests within 30 calendar days as required by applicable law.